Privacy Policy

This Privacy Policy explains how ModaMike (modamike.com) collects, uses, shares, and protects your personal information when you browse our store, place an order, contact support, or take part in our affiliate program. We aim to collect only what we need to run the store, fulfil your orders, and keep your account and payments secure.

By using ModaMike, you agree to the practices described below. If you do not agree, please do not use the site or place an order. We may update this policy from time to time; the version shown on this page is the one currently in effect.

Who this policy covers

This policy applies to everyone who interacts with ModaMike, including customers placing orders, visitors browsing the catalogue, people who open a support ticket, and members of our affiliate program. ModaMike is an online retailer of genuine generic medications and is not a pharmacy, clinic, or healthcare provider.

Information we collect

We collect information that you provide to us directly, along with a limited amount of technical information needed to operate the site and protect against fraud.

Account and contact details

When you place an order or get in touch, we collect basic identifying and contact information so we can process your purchase and respond to you. This typically includes:

• Your name
• Your email address (this is also the address you use to track your order)
• A phone number, where one is provided for delivery or contact purposes

Order and shipping details

To deliver your order, we collect and retain:

• Your shipping address
• The items you ordered and the details of each order
• Your order history with us, so we can provide support, honour our guarantee, and handle any reships or refunds

Payment information

Payments are handled by trusted third-party processors. Card, Apple Pay and Google Pay payments are processed through a third-party checkout partner, and Bitcoin payments are handled through our self-hosted, non-custodial BTCPay Server. Because of this:

• ModaMike does not store full card numbers or card security details.
• ModaMike does not hold or control your cryptocurrency private keys.

We receive confirmation of whether a payment succeeded and the information needed to match a payment to your order, but the sensitive payment credentials themselves stay with the processors.

Affiliate program information

If you join our affiliate program, we collect the information needed to track your referrals and pay your commissions. Affiliate payouts are made in cryptocurrency only, so affiliates additionally provide a crypto wallet address for receiving payments. We do not request or store bank account details for affiliate payouts.

Cookies and technical information

We use a small number of cookies to make the store work and to support our affiliate program:

• Shopping cart cookies — used to remember the items in your cart as you move through the site and to complete checkout.
• Affiliate referral tracking — when you arrive through an affiliate link, a referral cookie lasting approximately 30 days records the referral so that any resulting order can be correctly attributed to the affiliate who sent you.

Most browsers let you control or delete cookies through their settings. If you block cart cookies, parts of the store may not function correctly.

How we use your information

We use the information we collect for the following purposes:

• Fulfilling your orders — processing purchases, arranging discreet shipping, and keeping your order history available for support and tracking.
• Customer support — responding to your questions and resolving issues you raise through a support ticket.
• Honouring our guarantee — handling reships or refunds where an order is lost, seized, or does not arrive.
• Fraud prevention and security — verifying payments, detecting suspicious activity, and protecting the store, our customers, and our affiliates.
• Affiliate attribution and payouts — crediting referred orders to the correct affiliate and sending commission payments to the wallet address the affiliate provides.
• Service updates — communicating with you about your order, restocks, and shipping news, including through our Telegram channel where you choose to follow it.

How we share your information

We do not sell your personal information. We share it only where it is necessary to run the store and complete your order, and only with parties that need it for that purpose. This includes:

• Shipping providers — we share the name and address details needed to deliver your order, using discreet, non-contact packaging.
• Payment processors — our third-party card checkout partner and our self-hosted, non-custodial BTCPay Server process payments and receive the information they need to do so.
• Affiliate payouts — where you are an affiliate, the crypto wallet address you provide is used to send your commission payments over the relevant cryptocurrency network.

We may also disclose information where we are legally required to do so, or where it is necessary to protect our rights, our customers, or the security of the service.

Data retention

We keep your personal information for as long as needed to provide our services, support your orders, honour our money-back and reship guarantee, attribute and pay affiliate commissions, prevent fraud, and meet any obligations that apply to us. When information is no longer needed for these purposes, we take steps to delete or anonymise it. You can ask us to delete your data sooner, subject to the limits described below.

Your rights and choices

You can ask us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date — for example, an incorrect shipping address.
• Delete your information, where we are not required to keep it for an active order, a guarantee claim, affiliate payouts, fraud prevention, or other legitimate or legal reasons.

To make any of these requests, contact us through our support desk (see below). We may need to confirm your identity — usually by reference to your order details and the email used at checkout — before acting on a request, to protect your account from unauthorised changes.

Security

We take reasonable measures to protect your information. Sensitive payment data is handled by specialised third-party processors rather than stored by us: we do not retain full card numbers or hold cryptocurrency private keys. We restrict access to the information we do hold to what is needed to operate the store and serve you. No method of transmission or storage is completely secure, but we work to keep your data protected and to limit what we collect to what is genuinely necessary.

Tracking your order

You can check the status of a purchase at any time on our order tracking page using your Order ID together with the billing email address you used at checkout. We recommend keeping these details safe, as they are used to look up your order.

Medication and informational disclaimer

ModaMike sells generic medications. The information on our site is provided for general informational purposes only and is not medical advice. We do not provide diagnosis, treatment recommendations, or assurances about the suitability, safety, or effectiveness of any product for your individual circumstances. You should consult a qualified healthcare professional before starting, changing, or stopping any medication.

Children

Our store and products are intended for adults. ModaMike is not directed at children, and we do not knowingly collect personal information from anyone who is not an adult. If you believe a minor has provided us with information, please contact us so we can address it.

Changes to this policy

We may revise this Privacy Policy as our services and practices evolve. When we make material changes, we will update the policy on this page. Your continued use of ModaMike after an update means you accept the revised policy.

Contact us about privacy

If you have questions about this policy, want to exercise any of your rights, or have a concern about how your data is handled, please reach us at [email protected]. Support is available Monday to Friday 09:00–20:00 and Saturday 11:00–15:00; we are closed on Sundays. You can also reach us through our contact page.